Frequently Asked Questions
Our team are on hand to answer any queries you may have about the Multiboost range, water systems, installation and beyond.
Our most common questions we have answered below.
Is it easy to install?
Our all-in-one tank and pump unit is designed to remove the headache for installers. It is a packaged unit and therefore is fast and easy to install.
See our Installation Guideline for step-by-step instructions.
Need to boost your water pressure?
There are many reasons for experiencing low water pressure problems, including high demand, location and shared supply.
The Multiboost range is a self-contained cold water booster system specifically designed for use in domestic, commercial, agricultural and industrial applications where existing water pressure and flow is insufficient to meet demand. The range caters for multiple space and storage capacity requirements.
Why do I need a tank and a pump?
To increase water flow, there must first be more water.
If your mains supply is not meeting your requirements, then you need a break tank to store your own water supply ready for when you need it. This can then be pumped to your outlets on demand, giving you a plentiful supply of water at the right pressure.
Can this be used with any type of hot water system?
Multiboosts are suitable for use with pressurised / unvented and combination boiler hot water systems and are not designed for use with unpressurised / vented / gravity-fed systems where a cold water header tank already exists.
Where am I going to put it?
The Multiboost range has been designed to provide the end user with a variety of options in terms of water storage and usage requirements, as well as availability of space.
Typical installation areas include:
• Garages
• Plant rooms
• Utility rooms
• Kitchens
• Attics
• Under the stairs
When installing above ceiling level, use of a drip tray, appropriate overflow and bypass, as well as an insulation jacket, is a must.
It is also extremely important that any installation above ceiling level is completed to an appropriate standard by a suitably qualified and competent person and is approved as an installation by an appropriate and competent person when completed.
Why can’t I just fit a pump onto the mains?
Water authority bylaws prevent a pump being directly connected to the mains supply, so when your mains water pressure needs a boost, a break tank must be incorporated into the system.
There is an exemption for pumps “up to” 12 L/min, but this is not guaranteed and relies on your mains being capable of delivering this volume.
To put this into context, a single shower typically requires between 9–15 litres per minute.
Will it be noisy?
All pumps create noise, but by incorporating an ultra-quiet running submersible pump within a tank unit, the Multiboost range is about as quiet as you can get.
Typical noise level:
< 65 dB(A)
Volumes
All stated volumes are usable water volumes.
What is the difference between the fixed speed and the variable speed version?
The fixed speed version has an automatic pump controller which provides the full performance of the pump on demand.
The variable speed version has an intelligent pump controller that will supply a smooth flow of water to every outlet by maintaining constant pressure throughout your property, speeding up and slowing down the pump to suit demand.
This ensures efficient operation of the pump, leading to reduced energy usage and a smoother user experience.
What size property will this supply?
The Multiboost range is scalable and additional capacity can be added for large properties or those with particularly poor incoming flow rates.
We have designed the range to fit in all domestic and commercial properties (incoming flow rate and required usage must be taken into consideration).
If you have a weak incoming water supply yet a high demand for water, you also have the option to link an additional “assist tank” to ensure you have enough stored water to meet demand.
What if my tank runs out of water?
The controller will turn off the pump if there is no water in the tank. It will automatically reset after a short delay, allowing the water volume in the tank to recover.
This pump protection feature ensures a long and happy life for the pump.
